Frequently Asked Questions
Who is our food and service for?
The busy health conscious professional
Anyone who wants to eat healthy
The aspiring model
The illness conscious
Is our food low in fat, healthy and natural?
Yes, all our food is low in fat, is healthy and natural. We have designed our meals using the clean eating principles with a combination of low Glycemic-Index (GI) and Paleo concepts. Menus have been designed in consultation with an experienced Nutritionist. All meals are creatively planned so that you receive wholesome and real nutrition using a balanced approach of combining proteins, whole-grains and other starches, vegetables and fruits with a variety of essential fats, herbs and spices for delicious flavor. Nothing you get from us will ever be processed, grown with pesticides, pumped full of hormones and steroids (GMO), contain MSG or preservatives but will only be real and wholesome.
Is our food made fresh everyday or is it frozen?
Every day, meals will be handmade with care using only the highest quality and freshest organic ingredients by our Chefs. Nothing you get from us will ever be frozen. You can simply reheat the fresh meals if you want them hot or eat your salads chilled.
Where is our food sourced from?
All of food is sourced locally through farmers we are working in partnership with to bring you the freshest and best produce. Fresh fruit, vegetables and herbs are sourced from organic and aquaponic farms, grown completely free of any pesticides. Grains, oils, nectars, spices etc come from local island suppliers of premium international brands.
Is our meat and fish organic?
Yes, all the meat and fish we use is sourced through natural farming. Our fish is wild caught, our beef is lean and grass fed and our chicken is natural, hormone and antibiotic free, coming fresh out of SantaFe Farms http://santafefarmstt.com
What kinds of ingredients will we be using?
We use a combination of high quality ingredients in our meal preparation as follows:
Meat & Fish – Salmon, Grouper, Marlin, Mahi-Mahi,, Tuna, Shrimp, Chicken, Beef, Lamb & Turkey
Grains, Rice & Pulses – Quinoa, Brown Rice, Wild Rice, Bulgur Wheat, Barley, Cous-Cous, Whole wheat pasta, Brown Rice Pasta, Gluten Free Pasta, Whole wheat breads (seeded & multi grain), lentils, kidney beans, green peas, split peas, chick peas, black beans
Flour – Rice Flour, Corn Flour, Quinoa Flour, Rye Flour, Coconut Flour, Wholewheat Flour, Gluten Free Flour
Dairy – Greek yogurt, Cottage Cheese, Cream Cheese, Goats Cheese, Goats Milk, Sour Cream, Parmesan Cheese, Mozzarella Cheese, Skimmed Milk
Non-Dairy – Almond Milk, Rice Milk, Coconut Milk, Cashew Milk
Oils & Vinegars – Coconut Oil, Extra Virgin Olive Oil, Grapeseed Oil, Sesame Oil, Canola Oil, Avocado Oil, Balsamic Vinegar, Red Wine Vinegar, White Wine Vinegar, Low Sodium Soy
Natural Sweeteners – Honey, Argarve nectar, Maple syrup. We do not use any product with aspartame
Sugar – While we generally do not use Sugar and use natural sweeteners, there may be times that Organic Turbinado Raw Cane Sugar is used in baked goods
Nuts & Seeds – Almonds, Walnuts, Pecans, Pistachio, Peanuts, Sunflower seeds, Chia seeds, Poppyseeds, Pumpkin seeds, Sesame seeds, Flax seeds
Vegetables – Tomatoes, Lettuce varieties, kale, spinach, bok choy, onion varieties (red, white, spring), carrots, cucumber, arugula, corn, eggplant, sweet potato, cauliflower, broccoli, courgette, string beans, other seasonal vegetables
Fruit – Apples, Oranges, Strawberries, Pineapple, Mango, Blueberries, Bananas, Citrus varieties, Watermelon, Honeydew menlon, grapes, other seasonal fruit
Herbs, Spices & Flavor – Thyme, Basil, Rosemary, Mint, Cilantro, Shadon Beni, Corriander, Mustard Greens, Chives, Rosemary, Garlic, Lemon, Lime, Chilli, Hot peppers, sea salt, peppercorns, pimento, paprika, cayenne pepper, cinnamon, cardamom etc
Do we provide Vegetarian & Gluten-free meals?
Every meal option will have a vegetarian option. Gluten free products will be used in our meals, but this has to be specially requested and can be tailored for you.
What if you have allergies?
It is important for anyone with allergies to declare them when ordering (via phone, what’s app, email, web, Facebook & in person). The GoSmart Food Co. does not accept any liability for issues arising where allergies are not declared.
We will try to make accommodations for your allergies as much as we can when preparing your food. While we try to make accommodation for preferences as well, it is important to note these are different from allergies.
Is our food for weight loss?
Most meals will be on average between 450 – 600 calories and while it is likely you may lose weight eating smarter while exercising, our meals are not specifically targeted as a weight loss product, but are designed for you to eat cleaner and smarter as a way of life. For specific weight loss meals, please visit www.slimdown360.com
Where are we located and can you walk in to buy items?
We are based in the City of San Fernando. As we are a meal delivery company our facility is not set-up for walk-in customers. Almost anything we make can be delivered to you, so just ask and we will try our best to to facilitate your needs.
How do you place an order and how long in advance can you order?
You can place your order by using the Place Order form on this site or by calling/texting/Whats Apping 39SMART (397-6278). You can also email email@example.com
Our Menu for the following week is uploaded every Friday, so you can order up to a few days – a week in advance. This is very helpful to us to ensure we keep client satisfaction to the highest levels with on time deliveries etc. as it useful for the planning process.
If you are placing a Same Day order it is best to use the GoSmart Phone number above and not order online as we may be busy preparing orders to go out and not see it in time. Orders should be made the previous day or by 9 am Same day.
Can you get an invoice?
Invoices can be prepared in advance/after only if requested by the client. Clients are advised to provide an email address so an invoice is sent this way.
Where a client is placing orders for multiple days, one invoice will be provided for the period.
Can you pay with a Cheque?
Cheques will only be accepted for amounts of $300 or over and should be guaranteed payment as delivery of our food is made in good faith.
What is the delivery area we cover?
We are proud to be a South based company serving the City of San Fernando and environs, with our delivery borders currently stretching from Pointe-a-Pierre to La Romaine. We intend to widen our borders to serve the Oropouche to Pt. Lisas areas in due course.
Do we do delivery within the Port of Spain area & other areas across Trinidad?
Yes, but only for Corporate orders & Specialty items ordered in advance.
This does not currently apply to our daily meal delivery service.
What meal options do we provide?
We provide freshly prepared Lunch & Dinner daily (please see weekly menu & dinner menu)
We also provide freshly made various snack options to include: Quinoa Breakfast Bowls, Fruit Bowls, Fruit Smoothies, Fresh Pressed Juices & the Snack of the Day.
Combos can be built to include Lunch & A Combo item (Please see Price List section)
Will the menu be varied?
Yes, the menu will be varied and balanced at all times. Our Chefs will consistently work alongside the Nutritionist to plan meals ensuring you get a variety of nutritious foods and flavours, both local and international.
Can we facilitate Corporate orders?
Yes, we welcome Corporate Clients who want to encourage staff to Live Smarter & Live Better. Our current portfolio of clients includes various Pharmaceutical Companies & Sporting Teams.
We can cater for meals, snacks or drinks for seminars, meetings or different Corporate events and are flexible with payment options. Simply enquire via firstname.lastname@example.org or give us a ring on 39SMART. We will be more than happy to hear from you.
Can you order specialty items/things not listed on the menu?
Yes, by request we do Gluten Free items/baked goods to include breads, brownies, cakes etc. We also do specialty gourmet boxes and baskets year round for occasions with beautiful organic packaging. These include items such as chutneys, jams, cookies, brownies, cakes, mulled wine & light punch de crème (at Christmas). Everything is made with natural and organic ingredients. Simply enquire via email@example.com or give us a ring on 39SMART. We will be more than happy to hear from you.
We can also arrange delivery of these items to other areas in Trinidad if ordered in good time.
Can you order other things for deliveries besides meals e.g. smoothies, juices etc.?
While we appreciate someone may e.g. want 2 or 3 smoothies or juices, we unfortunately will not deliver these without the order of a meal unless the order is for 4 or more and we can accommodate it in our daily meal delivery schedule.
Will our food be stored well for delivery and post-delivery?
We would like to observe and promote our GoSmart Green initiative as much as possible, using environmentally friendly packaging so we are good to the earth that gives us so much. This means if you are a repeat client ordering food more than twice a week you will be assigned a recyclable cooler bag that is insulated so your food stays hot or cold for a considerable period. Food will also be packed using fully microwaveable and recyclable containers. We would ask that you return the cooler bag with the used containers so we can recycle these when we drop off your fresh meal. For clients ordering food on a less regular basis your food will be dropped off in recyclable packaging in a brown paper-bag.
Clients are also encouraged to recycle these brown paper bags & any plastic food boxes by handing them to your driver on delivery
Do we offer any other services besides food delivery?
Yes, we are a Wellness company promoting overall health and wellness. Our Wellness Team is comprised of a group of professionals who can offer you a Corporate wellness service to include seminars on work life balance, diet, exercise and overall wellness. To arrange a consultation contact us on firstname.lastname@example.org
We are also pleased to partner alongside Geneix Diagnostics Ltd. – a premier DNA laboratory that offers the GenXfit package which gives you the power to be able to predict your response to fitness and sport based on your genetic profile while also showing how different nutrients impact the body through Nutrigenomics and Athleticogenomics profiling. For more information please visit www.genixdna.com
Who is The GoSmart Food Co.?
For information about us as a team and individually please visit the About Us and Our Team section